Martin Colmar East Africa Limited t/a 10bet Kenya is authorized and regulated by the Betting Control and Licensing Board (BCLB no. 0000391) under the Betting, Lotteries and Gaming Act, Cap 131, Laws of Kenya.
These Terms & Conditions apply to you, and are binding upon you, if you participate at 10bet.
By participating, you agree that you have read and understood these terms & conditions and you acknowledge that these terms & conditions shall apply to you.
If you do not agree to any of these terms & conditions, you should stop using the service immediately.
You are bound by the Terms & Conditions in any event if you use the Service, including, but not limited to, initiating or making a deposit through the Service or submitting your deposit details to us.
In these Terms & Conditions:
“10bet” means the brand and all products offered via www.10bet.co.ke both ‘Online’ (accessed via a computer or laptop) and ‘Mobile’ (accessed via a mobile phone or tablet). This includes Sports, Live Betting, Virtuals.
“Closed Account Customer” means a person whose registered account has been closed, de-registered or excluded by either us or you;
“Customer/s” mean(s) a Registered Customer or a Closed Account Customer;
“Customer Funds” means the aggregate value of funds held by the Operator to the credit of Customers including, without limitation: a) cleared funds deposited at 10bet by Customers to provide stakes in, or to meet participation fees in respect of, future gambling; b) winnings or prizes which the Customer has chosen to leave on deposit with 10bet or for which 10bet has yet to account to the Customer; and c) any crystallized, but as yet, unpaid loyalty scheme or other bonuses.
“Intellectual Property” means trademarks and trade names, whether registered or not, including trade mark applications and registered trademarks, with the goodwill which attaches in such trade names and trademarks, domain names, getup, trade dress and trading style, including without limitation as presented in websites; domain name registrations and any variations thereof now and in the future; any copyright in the getup, trade dress or trading style, any right or license under copyright to use such getup, trade dress or trading style, any software code, architecture of software, look and feel of software, or any other intellectual property, owned by or licensed to us, in each case in any part of the world.
“Offering” means any and all games / offerings by 10bet.
“Operator” means the operator of the Website.
“Participate” means any of the conduct described in section 4 below, including visiting 10bet, playing on any part of the Offering or using our Website in any manner whatsoever.
“Registered Customer” means a person who has successfully registered an account with us in the manner described in clause 4.2 and the account is considered ‘open’.
“Service” means the availability and provision of the Website that enables you to Participate.
“we/us/our” means the Operator together with (where context permits) its holding companies and associated companies.
“Website” means www.10bet.co.ke.
“You/Your”, also referred to as “Customer”, means any person who enters 10bet and Participates in any part of the Offering provided by 10bet.
2. About 10bet and the protection of customer funds
The Customer ‘Gaming Contract’ is held with the Operator and is entered into upon the successful registration of an account at 10bet. All transactions between you and the Operator take place in Kenya, where the principal servers are based.
All Customer Funds held by the Operator are held separately from the Operator’s funds in accounts separate from its business account. This means that steps have been taken to protect Customer Funds, but that in the event of insolvency there is no absolute guarantee that all funds will be repaid.
3. Your participation at 10bet
You may only Participate at 10bet if you are over 18 years of age.
It is illegal to Participate at 10bet if you are under 18 years of age.
If You Participate at 10bet from outside of Kenya, we shall have the right to immediately suspend or close Your account. In case of such account closure, any net winnings from bets or play at 10bet shall be deducted from Your balance in the Main Cash Account and the remaining balance will be refunded to You. We shall not be liable for any losses incurred as a result of such suspension or closure.
Any person who is knowingly in breach of this section 3.1, including any attempt to circumvent this restriction, for example, by using a VPN, proxy or similar service that masks or manipulates the identification of your real location, or by otherwise providing false or misleading information regarding your location or place of residence, or by making bets or wagers using the Website through a third party or on behalf of a third party located outside of Kenya is in breach of these Terms & Conditions. You may be committing fraud and may be subject to criminal prosecution.
By accepting these Terms & Conditions you are fully aware that gambling can be addictive, there is a risk of losing money when gambling and you are fully responsible for any such loss. You agree that your Participation at 10bet is at your sole option, discretion and risk. In relation to your losses you shall have no claims whatsoever against 10bet or any partner, or respective directors, officers or employees.
By Participating you confirm that you are fully aware that there is a risk of losing money when gambling and you are fully responsible for any such loss. You agree that your Participation at 10bet is at your sole option, discretion and risk. In relation to your losses you agree that you will have no claims whatsoever against 10bet or any partner, or respective directors, officers or employees. Further, you agree that your Participation at 10bet is for your own personal entertainment and non-professional use and that you are acting on your own behalf.
3.4. Eligible Customers
Employees and former employees (less than 3 years ago) of the Operator, its affiliates, its licensees, distributors, wholesalers, subsidiaries, advertising, promotion or other agencies, media partners, retailers and members of their immediate families are not eligible to Participate at 10bet.
3.5. Verification Checks and Identification Documentation
To register for an account at 10bet, you are required to enter your mobile number as username.
Upon request, you may also be required to send in valid identification documents proving your age and address in order that we may carry out identification, and other verification checks that we may require and/or are required by applicable laws and regulations and/or by the relevant regulatory authorities for use of the Offering. You agree to provide all such information as we require in connection with such verification checks. Until such time as we have received the requested documents and satisfied our verification checks to our reasonable satisfaction, we are entitled to restrict your account in any manner that we reasonably deem appropriate, including by preventing you from placing any bets or wagers, or from withdrawing your funds.
If, on completion of the age verification process, you are found to be underage, 10bet will return to you any deposits made on the account, having voided all winnings and/or bonuses.
We reserve the right to determine which documents we require in order to carry out our verification checks. Acceptable identification documentation includes, but is not limited to:
1. copy of a valid photographic identification document, such as ID card, a Passport or Driver’s License;
2. copy of a recent utility bill confirming residence, such as an electricity bill, telephone bill etc. (important: the utility bill must not be older than 6 months); and/or
3. copy of a recent credit / debit / bank account / mobile phone-based money transfer statement, e.g.M-Pesa (note: the account statement must relate to a financial method used and must not be older than 6 months)
The name that you provide 10bet during the verification checks must be identical to that listed on your government issued identification and the name registered with your mobile phone service provider and/or mobile phone-based money transfer service provider .
In accordance with our anti-money laundering obligations, we reserve the right – acting reasonably – to raise queries or require documentation related to the source of deposited funds. If the requested information and/or documentation is not provided or is not considered by us (acting reasonably) as satisfactory, 10bet may suspend/terminate the Customer’s account, withhold payment of any monies held in the Customer account, and pass on any necessary information to the relevant authorities.
3.6. Acceptable Use
You represent, warrant and agree that you will comply with all applicable laws, statutes and regulations in relation to your use of the Website and the Service. We are not responsible for any illegal or unauthorized use of the Website or the Service by you. By accepting these Terms & Conditions you agree to assist us, to the extent that you are able, with the compliance with applicable laws and regulations.
4. Your account
4.1. Single Account
You may only register and operate a single account with 10bet. If you hold more than one account we reserve the right to suspend all duplicate accounts until all the account details and balances (belonging to you) are consolidated. Once completed, all other accounts will be terminated leaving a single active account. 10bet may at its sole-discretion refuse registration of a Customer account, or close an existing Customer account, but any contractual obligations already made shall be honored.
You are required to keep your registration details up to date at all times. If you change your address, e-mail, phone number or any other contact or personal information, please contact [email protected] in order to update your account information. The name that you provide 10bet at registration must be identical to that listed on your government issued identification.
The Customer account registration process requires you to provide your mobile number as username and create a password combination (PIN number). You must keep this information secret. Any actions carried out through your account will stand if your mobile number (username) and password (PIN number) have been entered correctly. 10bet can bear no responsibility for unauthorized use or misuse of personal details.
4.4. Verification of Mobile Number
If you use your mobile number and/or your mobile phone-based money transfer service provider for transactions at 10bet, the mobile number of the depositor MUST be identical to the mobile phone number registered in your account at 10bet receiving the funds.. Should the mobile number registered on the 10bet account and the mobile number of the depositor differ in any way, your account will be immediately suspended. Should your account be suspended, we recommend that you contact [email protected] for details regarding our verification process.
4.5. No liability
10bet shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with your Participation; including and without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person’s misuse of the Offering or Website, its content or any errors or omissions in the Website’s content.
4.6. Dormant / Inactive Accounts
10bet will consider an account to be dormant/inactive after a period of 6 months since the last account login. 10bet shall endeavor to contact the Customer prior to designating an account as Dormant. In case no response is received from the Customer within 7 days of the date on which 10bet has attempted to contact the Customer, the account will be designated as Dormant.
4.7. Account Transfers
The transfer of funds between individual accounts is strictly prohibited. It is prohibited for Customers to sell, transfer and/or acquire accounts to/from other Customers.
Any funds held in your Customer account shall not attract interest.
4.9. Account Suspension
10bet reserves the right to suspend, close or terminate your Customer account at its sole discretion, should you be suspected of:
1. having unlawfully obtained winnings; or
2. having violated these Terms & Conditions.
You will be notified of 10bet’s decision via e-mail and, if the suspension leads to the retention of winnings, a documented copy of the decision may be sent to the Gaming Authority, as appropriate. During any suspension period, it will not be possible for you to unlock the account.
4.10. Account Closure and Temporary Suspension
If you wish to close your Customer account, please contact [email protected] for assistance. Our Cooling-Off and Exclusion procedures are summarised at clause 9.2 of these Terms & Conditions and are set out in detail in our Responsible Gambling Policy.
10bet reserves the right to suspend, modify or remove or add content to the Website or Services at its sole discretion with immediate effect and without notice. We shall not be liable to you for any loss suffered as a result of any changes made or for any modification or suspension of or discontinuance of the Website or Services and you shall have no claims against 10bet in such regard.
5. Deposits and withdrawals
5.1. Credit Checks
10bet reserves the right to run external verification checks howsoever with third party credit agencies on the basis of the information provided during the verification checks described in section 3.5 above.
The minimum withdrawal amount and the time that the withdrawal will take to process, are dependent on the payment method selected, as shown on our Withdrawal page. Further, these time frames are indicative of the regular timescale for internal payout confirmation in business days and represent estimates only.
Withdrawals may only be processed from your Main Cash Account.
All withdrawals will be processed back to the same payment method used to make a deposit to the account. As outlined in section 4.4 above, if a mobile phone number has been used to deposit funds, the mobile number on the Customer account held with 10bet must correspond to the mobile number used by the depositor. 10bet reserves the right to require the use of the same payment method for withdrawal as was used to deposit, or a specific payment method at our own discretion.
Where applicable, 10bet may, at its sole discretion, reverse/refund a Customer’s deposited funds instead of processing a withdrawal transaction via another or the same payment method.
www.10bet.co.ke limits the amount of maximum winnings you may accrue to KES 10,000,000 in one day (24 hours). The Maximum total withdrawal amount from all available products within a 30-day time period is KES 6,500,000.
In circumstances where a Customer makes a deposit and thereafter requests a withdrawal without having wagered the amount of their deposited funds at least one (1) time prior to the withdrawal request, then 10bet may, at its sole discretion, charge a withdrawal fee of up to 10 % of the requested withdrawal amount.
The minimum deposit amount, and the time that the deposit will take to process, are dependent on the payment method selected, as shown on our Deposit page. Further, these time frames are indicative of the regular timescale for deposit confirmation in business days and represent estimates only.
In accordance with our anti-money laundering obligations, we reserve the right to raise queries or demand documentation related to the source of the deposited funds. If the provided information and/or documentation is not viewed as satisfactory, 10bet may suspend/terminate the Customer’s account and pass on any necessary information to the relevant authorities.
5.4. Updating Payment Details
Updating or adding additional payment details for the sole purpose of making a withdrawal may only be done by contacting [email protected]
Should funds be credited to a Customers account or credited to a financial account and/or credit/debit card in error, it is the Customers responsibility to notify 10bet of the error without delay. Any winnings subsequent to the error shall be deemed invalid and returned to 10bet. We reserve the right to withhold all or part of your balance and/or recover from your account deposits, pay outs, bonuses, and any winnings that are attributable to said error.
Refunds may be given in case of exceptional circumstances and shall be given solely at the discretion of 10bet.
6. Promotion terms
6.1. Separate Terms and Conditions
10bet may, from time to time, offer promotions and/or competitions which are governed by separate terms and conditions. Any promotions, bonuses or special gifts credited to your account must be used in adherence with such terms and conditions.
10bets promotion terms, which comprise part of these Terms & Conditions, may be found at:
1. General Promotional Rules; and
2. Sports Bonus Terms;
In the event and to the extent of any conflict between these Terms & Conditions and any promotion-specific terms and conditions, the promotion-specific terms and conditions shall prevail.
6.2. Right to Rescind
10bet reserves the right to withdraw any promotion, competition, bonus or special offer at any time.
By agreeing to the migration of an existing account from another brand to the Operator, you hereby consent, in addition to the transfer of your account balance, to the transfer of your personal information, including your full name, date of birth, registered methods of deposit, contact information, contact records and details of past transactions and visits.
You hereby consent to receive marketing communications from the Operator in respect of its offerings by way of email, SMS and telephone notifications, any of which you may unsubscribe from at any time by contacting [email protected]
8. Responsible gaming
At 10bet, we're committed to providing our customers with the very best in sports betting entertainment. Sports betting and gaming can be a fun and enjoyable experience and we work hard to make sure it stays that way. As such, we take the matter of responsible gaming very seriously and recommend our customers do the same to ensure a positive experience every time and prevent any possible issues arising before they have the chance to become a problem.
9. Player protection policy
We want to ensure that you enjoy your experience at 10bet in a safe and responsible manner. 10bet will deal with any issue affecting your playing experience promptly. We have a detailed Player Protection Policy, which includes a list of mechanisms which you can enlist in order to ensure a safer gaming experience.
10. Intellectual property
You acknowledge and agree that all right, title and interest in the Intellectual Property is our absolute property or duly licensed to us. Any use of the Intellectual Property without our prior written consent is not permitted. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit, or tamper with the Intellectual Property in any manner whatsoever.
You acknowledge and agree that the material and content contained within the Offering and the Website is made available for your personal, non-commercial use only. Any other use of such material and content is strictly prohibited.
11. No warranty, malfunctions, errors, viruses and service suspension
11.1. No warranties
The Service, Offering and the Website are provided on an “as is” basis and to the fullest extent permitted by law, we make no warranty or representation, whether express or implied, in relation to the satisfactory quality, fitness for purpose, completeness or accuracy of the Service, Offering or Website.
11.2. Service Suspension and System Malfunctions
We shall not be liable for any computer malfunctions, system malfunctions, failure of telecommunications services or internet connections, nor attempts by you to participate at 10bet by methods, means or ways not intended by us.
We may temporarily suspend the whole or any part of the Service for any reason at our sole discretion. We may, but shall not be obliged to, give you as much notice as is reasonably practicable of such suspension. We will restore the Service, as soon as is reasonably practicable, after such temporary suspension.
In the event of service suspension and/or system malfunction, all bets that have been confirmed on the betting slip, which have been placed in accordance with these Terms & Conditions and/or have not been placed fraudulently ("Confirmed Bets"), will not be voided by us.
Other than with respect to Confirmed Bets, in the event of a service suspension and/or system malfunction, we may void any bets and/or payouts. We shall in no way be liable to you in the event that we void any bets and/or payouts as a result of a system malfunction and/or virus.
Other than with respect to Confirmed Bets, if you receive any winnings and/or bonuses as a result of any service suspension and/or system malfunction we may void such winnings and/or bonuses and if you have received and/or have been credited with any winnings and/or bonuses we may recover such by: (i) deducting any or all of such winnings and/or bonuses from your account (which for the avoidance of doubt includes any of your Sports Bonus Account, Main Cash Account); (ii) deducting any or all of such winnings and/or bonuses from your pending withdrawals; and/or (iii) requiring you to repay to us any or all of such winnings and/or bonuses as soon as reasonably possible.
11.3. Errors and Viruses
A virus and/or error (including without limitation as a result of any technical or human error) voids all payouts and we may void any or all bets. We shall in no way be liable to you in the event that we void any bets and/or payouts as a result of such error and/or virus.
If you receive any winnings and/or bonuses as a result of a virus and/or error (including without limitation as a result of any technical or human error) we may void such winnings and/or bonuses and if you have received and/or have been credited with any winnings and/or bonuses we may recover such by: (i) deducting any or all of such winnings and/or bonuses from your account (which for the avoidance of doubt includes any of your Sports Bonus Account, Main Cash Account); (ii) deducting any or all of such winnings and/or bonuses from your pending withdrawals; and/or (iii) requiring you to repay to us any or all of such winnings and/or bonuses as soon as reasonably possible.
It is your responsibility to protect your systems and have in place the ability to reinstall any data or programs lost due to a virus.
11.4. Television and Other Broadcasts
Further, live television and other broadcasts which are provided to you as part of any 10bet offering may be delayed, which will lead to others processing more up-to-date information in relation to such broadcasts. In the event of any particular information (score, time of game, etc.) being incorrect we assume no liability for this.
11.5. Voided Bets
In the event of a system malfunction, all unconfirmed bets are void. We are not liable to you for any loss that you may incur as a result of such suspension or delay. To the extent that a voided ‘won’ bet results in your Customer account going into negative balance, we reserve the right to recover such amount from your account deposits, withdrawals, bonuses, and winnings.
12. Customer service and customer complaints
12.1. Customer Service
You may contact Customer Service at any time by the following means:
1. E-mail: [email protected]
2. Website: via Chatbot
3. Website: via “Contact Us” form
12.2. Submission of Complaint
Customer complaints/claims of any nature must be submitted within 3 months of the issue occurring.
In order to ensure that your complaint/claim is directed to and investigated by the correct department, written communication must be submitted to 10bet via the following means:
1. E-mail: [email protected]
12.3. Information which Must be Included in any Written Communication with 10bet
To protect your privacy, all email communications between you and 10bet should be carried out using the email address that you have registered against your Customer account held with 10bet. Failure to do so may result in our response being delayed.
The following information must be included in any written communication with 10bet (including a Complaint):
1. your username, e.g. (phone number);
2. your first name and surname,
3. a detailed explanation of the complaint/claim; and
4. any specific dates and times associated with the complaint/claim (if applicable).
Please note that any failure to submit written communication with the information outlined above may result in a delay in our ability to identify and respond to your complaint/claim in a timely manner.
We will acknowledge all complaints within 24 hours of receipt and all reasonable efforts will be made to resolve any reported matter promptly and, at a maximum, within 10 days. An extension may be applied if the issue is complex, in which case we will send you an update of the position explaining why we do not yet have a final response, and when we reasonably expect to have one, in which case it may take up to 10 additional days for us to send you a response.
If for some reason, you are not satisfied with the resolution of the complaint by the Company, you shall refer the matter for Arbitration by a single arbitrator agreed by the parties in writing.
Should you ever suspect that a Customer is colluding with another Customer or cheating in any way, please notify 10bet via the means of communication listed in the above Customer Complaints procedure (set out at section 12).
13. Indemnity and limitation of liability
You hereby agree to indemnify and hold harmless us, our directors, officers, employees, shareholders, agents and affiliates, our ultimate parent and parent companies and any of our subsidiaries against any and all costs, expenses, liabilities and damages (whether direct, indirect, special, consequential, exemplary or punitive or other) arising from any Participation by you, including without limitation:
1. Visiting, use or re-use of the Website;
2. Use or re-use of the Website by means of telecommunication services;
3. Use or re-use of any materials at, or obtained from, the Website or any other source whatsoever;
4. Entry to, or use or re-use of the Website server;
5. Facilitating or making a deposit into your account at 10bet;
6. Wagering or gaming at 10bet through any delivery mechanism offered; and
7. Acceptance and use of any winnings or prize at or from 10bet.
13.2. Limitation of Liability
The total liability of our directors, officers, employees, shareholders, agents and affiliates, our ultimate parent and parent companies and any of our subsidiaries to you in contract, tort, negligence or otherwise, for any loss or damage howsoever arising from any cause, whether direct or indirect, or for any amounts (even where we have been notified by you of the possibility of such loss or damage) shall not exceed the value of the bets and/or wagers you placed via your account in respect of the relevant bet/wager or product that gave rise to the relevant liability.
10bet shall not be liable in contract, tort, negligence, or otherwise, for any loss or damage arising from or in any way connected with your use of any link contained on the Website. We are not responsible for the content contained on any internet site linked to/from the Websites or via the Services.
Nothing in these Terms & Conditions will operate so as to exclude any liability of the Operator for fraud, death or personal injury that is caused by the Operator’s negligence.
14. 10bet not a financial institution
14.1. No legal or tax advice
10bet does not provide advice regarding tax and/or legal matters. Customers who wish to obtain advice regarding tax and legal matters are advised to contact appropriate advisors.
14.2. No arbitrage
You are strictly prohibited from utilising 10bet and it systems to facilitate arbitrage through currency exchange transactions. Where 10bet deems that you have deliberately used the systems for financial gain through arbitrage, any gains will be forfeited and deducted from your balance without warning or notification.
14.3. Anti-Money Laundering
Customers are strictly prohibited from using 10bet and its systems to facilitate any type of illegal money transfer. You must not use the Website for any unlawful or fraudulent activity or prohibited transaction (including money laundering proceeds of crime) under the laws of any jurisdiction that applies to you. If 10bet suspects that you may be engaging in, or have engaged in fraudulent, unlawful or improper activity, including money laundering activities or any conduct which violates these Terms & Conditions, your access to 10bet will be terminated immediately and your account may be blocked. If your account is terminated or blocked under such circumstances, 10bet is under no obligation to refund to you any money that may be in your account. In addition 10bet shall be entitled to inform the relevant authorities, other online service providers, banks, credit card companies, electronic payment providers or other financial institution of your identity and of any suspected unlawful, fraudulent or improper activity. You will cooperate fully with any 10bet investigation into such activity.
15. Termination/suspension of account
15.1. We shall be entitled to close your Customer account for any reason whatsoever at any time without notifying you. Any balance in your Main Cash Account at the time of such closure or any closure under Section 15.3 below will be credited to your credit/debit card or financial account, except that:
1. if you have engaged in illegal activity, we will be under no obligation to refund to you any money that may be in your Main Cash Account; and
2. if we discover or have reasonable grounds to believe that you have participated in any Prohibited Activity then we reserve the right to withhold and/or retain any and all amounts which would otherwise have been paid or payable to you (including any deposits, winnings, bonuses, and/or any other amounts) that are attributable to that Prohibited Activity.
15.2. In the circumstances described in 15.1(a) and (b) above, your details may be passed on to any applicable regulatory authority, regulatory body or any other relevant external third parties.
15.3. We may close or suspend your account where we have reasonable grounds to believe that you have engaged or are likely to engage in any of the following activities (each, a "Prohibited Activity"):
1. If you have deliberately or fraudulently opened more than one active account at 10bet;
2. If the name registered on your 10bet account does not match the name on the financial/bank account and/or the credit/debit card(s) used to make deposits on the said 10bet account;
3. You become bankrupt;
4. If you deliberately or fraudulently provide incorrect or misleading information while registering a 10bet Customer account;
5. If you attempt to use your Customer account through a VPN, proxy or similar service that masks or manipulates the identification of your real location, or by otherwise providing false or misleading information regarding your citizenship, location or place of residence, or by making bets or wagers using the website through a third party or on behalf of a third party;
6. If you are located outside of Kenya
7. If you have allowed or permitted someone else to Participate using your 10bet Customer account;
8. If you have played in tandem with other Customer(s) as part of a club, group, etc., or placed bets or wagers in a coordinated manner with other Customer(s) involving the same (or materially the same) selections;
9. If 10bet has received a “charge back” and/or a "return" notification via a deposit mechanism used on your account;
10. If you are found to be colluding, cheating, money laundering or undertaking any kind of fraudulent activity; or
11. If it is determined by 10bet (acting reasonably) that you have employed or made use of a system (including machines, computers, software or other automated systems such as bots) designed specifically to defeat the gaming system;
12. If you otherwise materially breach these Terms and Conditions.
15.4. The rights set out here are without prejudice to any other rights that we may have against you under these Terms & Conditions or otherwise.
15.5. We reserve the right to void any unsettled bets if your Account is closed in accordance with clause 15.3. Any unsettled bets at the point of closure of your Account for any other reason will stand and be settled in accordance with the terms of the bet.
16.1. Governing Law and Jurisdiction
These Terms & Conditions are governed by, and interpreted in accordance with, the laws of Kenya and you irrevocably submit to the exclusive jurisdiction of the courts of Kenya to settle any disputes (including claims for set off and counterclaims) which may arise in connection with the creation, validity, effect, interpretation or performance of, or the legal relationships established by or otherwise arising in connection with these Terms & Conditions. In circumstances where these Terms & Conditions are presented in a language other than English, the English language version of these Terms & Conditions shall always prevail.
16.2. Entire Agreement
These Terms & Conditions represent the complete, final and exclusive agreement between you and 10bet and supersede and merge all prior agreements, representations and understandings between you and 10bet in regard to your Participation at 10bet.
16.3. Amendments to Term & Conditions
10bet hereby reserves the right to amend these Terms & Conditions, or to implement or amend any procedures, at any time. A notification message advising that changes have been made to our Terms & Conditions will appear upon a Customer’s next login to the 10bet Website and the Customer is required to accept the changes to the Terms & Conditions before being able to continue to Participate at 10bet.
16.4. Final Decision
In the event of a discrepancy between the result showing on the Website or Offering and the 10bet server software, the result showing on the 10bet server software shall be the official and governing result.
You are solely responsible for any applicable taxes on any prizes and/or winnings that you collect from 10bet.
16.6. Force Majeure
10bet shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the gaming contract that is caused by events outside of our reasonable control.
16.7. No agency
Nothing in these Terms & Conditions shall be construed as creating any agency, partnership, trust arrangement, fiduciary relationship or any other form of joint enterprise between you and us.
If any of the Terms & Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, 10bet’s original intent.
16.9. Explanation of Terms and Conditions
We consider these Terms & Conditions to be open and fair. Should you need any explanation regarding these or any other part of our Service, please contact [email protected]
The English version of these Terms & Conditions and English versions of any terms and conditions take priority over the versions in other languages.
The Terms & Conditions prevail over any communication via email, chat or phone.
Please note that all correspondence and telephone calls may be recorded.
These Terms & Conditions are personal to you, and are not assignable, transferable or sub-licensable by you except with our prior written consent. We reserve the right to assign, transfer or delegate any of our rights and obligations hereunder to any third party without notice to you.
16.11. Business Transfers
In the event of a change of control, merger, acquisition, or sale of assets of the company, your Customer account and associated data may be part of the assets transferred to the purchaser or acquiring party. In such an event, we will provide you with notice via e-mail or notice on our Website explaining your options with regard to the transfer of your account.