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Responsible gaming

1. Policy

At 10bet, we're committed to providing our customers with the very best in sports betting entertainment. Sports betting and gaming can be a fun and enjoyable experience and we work hard to make sure it stays that way. As such, we take the matter of responsible gaming very seriously and recommend our customers do the same to ensure a positive experience every time and prevent any possible issues arising before they have the chance to become a problem.

If you think you may have gambling issues, consider the following:

• You perceive gambling solely as a way of making money

• Gambling negatively affects your daily life and family responsibilities

• You are neglecting personal needs like food and sleep because of it

• You are betting more than you can afford

• You steal or borrow to try to rectify the results of your gambling

• You gamble because of frustration or other negative feelings

• You are trying to conceal your gambling or its consequences

• You have repeatedly failed in efforts to control your gambling

• Others say you have a gambling addiction

If you feel like you may have gambling issues - we recommend https://responsiblegaming.or.ke/contact-us/ 

 

2. Self-exclusion

If you feel that your gambling has become problematic, you have the ability to self-exclude yourself by contacting Customer Support at [email protected] or via Chat and request a self-exclusion period be applied to your account. 

Before you send your request for self-exclusion, make a withdrawal of funds to your mobile wallet. It is our policy not to suspend or exclude any accounts before all available funds have been withdrawn from your account. The customer ought to be diligent to ensure that the withdrawal has been made. 

We will endeavour to apply your self-exclusion as soon as practically possible, however, please note that this process takes a reasonable working period to implement. We will not consider the self-exclusion period as having commenced until it has been fully implemented and communicated to you. If after this you find that you can still access any of our services, it is your responsibility to contact us immediately to inform us.

We will endeavour to effect self-exclusion requests within the shortest period of their receipt. Please be informed that during this period we will undertake due diligence on the account and report it to the respective Gaming/Licensing Boards. 

Once you make an application to self-exclude, or communicate with our customer service team, refrain from accessing your account. Access to your account will be restricted throughout the self-exclusion period, or permanently if permanent self-exclusion was applied. Once the self-exclusion is applied, you will also no longer receive any further marketing materials from us.

Any unsettled bets with 10bet at the time that you enter into self-exclusion will be settled on the result of the event. If your bet is a winner, your winnings will be automatically credited to your account. 

You MUST contact Customer Support by email only after the period has expired in case you wish to re-activate and to regain access to the account and be able to place bet again. Any other requests (other than by email) will not be considered. You will be requested to send a written request to the Customer Support.

10bet reserves the right to exclude a customer for a longer period at our discretion. This includes cases where 10bet is informed by regulatory bodies (e.g. regulators or other authorities, authorized professional organizations, etc.) that may require extension of a customer’s self-exclusion period.

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