07/05/2021 - 02:16 PM
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FAQ

How to sign up for a 10bet Account?

1. Visit 10bet.co.ke
2. Click on the ‘Register’ button at the top right of the page
3. Follow the steps on our registration page
4. Confirm you agree to our terms and conditions
5. Click on ‘Sign Up’

 

How to deposit from website:

1. Go to the 10bet website and log into your account.
2. Go to “My Account” -> Click on the “Deposit” button.
3. Enter the amount you want to deposit.
4. Click on the “Deposit / Top Up Now” button.
5. You’ll receive a notification on your phone to enter your mobile money PIN.
6. Enter your mobile money account PIN and confirm the transaction.
7. You’ll get a confirmation message for a successful deposit.
8. The deposited amount should reflect immediately to your 10bet account. 

*You can always keep track of your transactions from “My Account” –> “Transaction history”.

 

How to reset my password:

Please contact our Customer Support team by sending an email to [email protected]

 

How to withdraw money:

1. Go to the 10bet website and log into your account.
2. Go to “My Account” -> Click on the “Withdraw” item.
3. Enter the amount you wish to withdraw.
*Make sure the requested amount is available for withdrawal. Otherwise, your request will be rejected.
4. You’ll get a confirmation message for successful withdrawal.

 

How to place a bet:

1. Go to 10bet website and log into your account.
2. Pick the Category and Sport you want to bet on.
3. Pick the specific match or set of matches you’re interested in.
4. Select the predicted outcome.
5. Your predictions will appear on the Betslip menu.
6. Confirm your predictions by hitting the “Place Bet” button.
7. Your predictions will appear in the My Bets section.

 

What should I do if I am unable to place a bet?

1. Go to the 10bet website and log into your account.
2. Please clear all cookies and cache on your browser, including temporary files
3. Login to your 10bet account and try again
4. In case the error persists, please try from a different device, checking before your internet connection.
5. If you still are unable to place a bet, please contact us at [email protected]

 

How can I download the 10BET app?

To enjoy our app with less data consumption, to bet faster anytime and anywhere, here are a few steps you need to follow during the installation:
1. Click on the Settings icon of your Android device -> Go to Security.
2. Go to Device Administration and enable "Allow Unknown Sources".
3. Confirm you want to save these changes.
4. Then go to our website and hit the "Download Now" button.
5. Install the app.
6. Once installed, open the app, login or sign up for your 10bet account and have fun!

 

How to place a Jackpot bet?

In order to place a Jackpot bet: 

1.Log into your 10bet account.
2. Click on the Jackpot banner at the top of your screen.
3. Select: “Play Jackpot”.
4. On the right of the page, select the team that you predict to win. Click on either the home team (first listed team) or the Away team (second listed team).
5. If you wish to predict that the outcome of the game will be a draw, click in the middle of the two teams to select it.
6. Select your predictions for all Jackpot games.
7. A bet slip will appear with all your predictions.
8. On the bet slip, you will also be able to see the number of combinations made. If you have not placed a combination bet, the number of combinations will be 1.
9. Click on "Play now".

 

How do I locate my previously placed bets?

All bets placed can be found in the “Bet History".
To locate your bet history:
1. Login to your 10Bet account and click on your profile at the top right corner of the page where your account balance is located.
2. From the drop-down menu, click on “Bet History”.
3. Click on the arrow that indicates “Last 24 hours”, then filter by period to locate your bet slips (Bet slips are filtered within the Last 24 hours by default).
4. On the right side, you can also locate ”Open bets “ where all running bets can be found.


 

What is the 10BET welcome offer?

The current welcome offer is a 50% bonus on your first deposit up to KES 1,000.

In order to take advantage of the welcome offer, please follow the steps below:
1. Complete your registration.
2. Make a deposit of at least KES 20.
3. Rollover your deposit amount once on combo bets of 2+ selections with min. odds of 2.50.
4. Once your bets settle, get a free bet-sized half of your first deposit up to KES 1,000.

 

To know more about the welcome bonus and its Terms and Conditions, please follow the guide below:

1. Go to the Promo section, positioned on the top right of the 10BET website,
2. Select “Tell me more” under the Welcome bonus to review the T&C of this offer.

 

What are the maximum payouts per day?

The amount of maximum winnings you may accrue in one day (24 hours) is KSH 10,000,000.

 

What are the minimum/ maximum withdrawal amounts per day?

The minimum withdrawal amount is KSH 50 while the maximum withdrawal amount is KSH 300,000 per day.